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Frequently asked questions
If your question is not answered below, please
Email sales@afterdarkpassion.co.uk or phone07799267718
where we will be only too happy to advise.
Company Information
At After Dark Passion we don't believe in hiding
behind a cyber window and so all of our fixed world contact details are
available should you need to get in touch.
We are a small UK company committed to building our business by
offering great customer service, good value for money, discreet packaging and
fast turnaround. Please Email us sales@afterdarkpassion.co.uk
if you think there is anything we can improve.
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Discreet Packaging
Our packages are sent out in plain packaging with no mention of
the contents or After Dark Passion. If you have special requirements
then please telephone us or email us and we will take care of it, usually at no
extra charge. For example if you would like the parcel to be sent so as to
arrive on a specific day, we will try our best, but we cannot be held
responsible for the Royal Mail. We can also double package a delivery one
box/bag inside another or make any arrangements you require.
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Credit Card
Your credit card will be debitted by PayPal.
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Privacy Statement
At After Dark Passion we believe in plain English.
After Dark Passion will never pass any of your
personal details onto any other company. If you opt in to allow us to email you
our regular newsletter and occasional special offers then we will. We will never
mail you with any other service or products other than those sold by After Dark Passion.
The only personal items of information we will hold are your
email address and name.
For audit purposes we will retain copies of credit card
transactions
No credit card or personal information will be retained on our
computer databases as we use PayPal, only they get your credit card details.
If you have any queries please
Email sales@afterdarkpassion.co.uk or telephone our office on 07799267718
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Security
We use PayPal to handle all secure data transactions. Probably
the most trusted payment system in the world.
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Cookies Policy
After Dark Passion will not store any permanent cookie
information on your local computer.
A cookie is a small file held on your local computer specific for
a domain or url. It can contain personal information that a web site might use,
so for example next time you arrive at a site it remembers your name,
preferences or even your credit card. We do not use this facility.
Some companies use cookies to help remember who you were for your
next visit. Amazon.com do this for their one-click re-ordering system, but
because we do not retain your personal information once an order is processed
there is no point. We believe that you have greater peace of mind knowing that
our systems provide greatest security. For this, the small price to pay is
re-entering a few fields for each order. If you disagree, let us know and we
will change our systems.
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Returns Policy
Any faulty product may be returned to us within 14 days for
replacement or a full refund.
Worn garments or used products cannot be returned. Please assess
the product before using it.
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Prices
The prices shown are the prices you pay at checkout
We have a small nominal postage charge of £3.00.
Spend £25.00 or more and postage is FREEE!!!
If you have any queries please
Email Sales or telephone our office on 07799267718
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Shopping on-line
To shop on-line, first click on the buttons on the left hand side
of the screen to select the product category. This displays the first page of
products in the category. At the top of the page it shows how many products and
pages there are in total. You will be shown a summary of up to 10 products per
page. This shows the name of the product, a small picture, the description and
the price. At this stage you can add a product to your basket by pressing the
button. To view a larger picture of the item, click on the small image. To page
back and forwards through the product pages use either the page links at the top
or the 'Next' and 'Back' buttons at the bottom.
When you have added all the products you want to your basket,
proceed to checkout by pressing the 'checkout' button across the top of the
page. Once at CheckOut, you can now amend, the quantity, size, colour of each
item and review your final bill by pressing the 'Recalculate' button. When you
are ready press the 'Submit Order' Button.
You will now have to enter your name and address and contact
information. It is extremely useful in the event of us having a query that you
include your contact number, use a mobile for maximum privacy, but be assured
that in the event we do need to contact you, we will be very discreet.
When you have completed this screen, you will be asked how you
would like to pay. You have 2 options
- Enter credit card securely on-line via PayPal
- Print order form to post with a cheque or PO
Click on the option you require to finalise your order.
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Different Shipping Address
If you wish to have the goods sent to another address, simply
enter the shipping address as you place the order. PayPal will have your
registered address.
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How can I complain?
If you have any reason for complaint, please
Email or telephone us. We will investigate your complaint and make an offer
to resolve it within 48 hours, but usually much sooner.
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How can I cancel?
To cancel an order please email or telephone us. It is helpful if
you have the order reference. Any order may be cancelled before receipt or
within 7 working days of receipt for a full refund. Refunds will be made as soon
as the goods are returned or within 30 days whichever happens sooner. Goods
should be returned to us at the customers expense. Goods Unreturned within 30
days may be collected by us at the customers expense and deducted from the
refund.
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